Customer Service Positions

Customer Service Representative (Part-Time)

 

Job Type: Part-Time

Salary: $11.69 /hour

 

WORK HOURS

Availability on Monday-Friday from 5:00 am-10:00 am and 3:00 pm-10:00 pm, Saturday from 6:30 am-8:00 pm, and Sunday from 7:30 am-8:00 pm is required. Must be able to work 15-30 hours per week. 

Must be willing to work holidays such as Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Wednesday before Thanksgiving, Friday after Thanksgiving, Christmas Eve, Day after Christmas, New Year's Eve, and New Year's Day.

JOB SUMMARY

To answer telephones and respond to requests for information on recreational programs and activities; to provide general support and assistance; to perform clerical and data entry and retrieval duties in support of the Blue Valley Recreation Commission; process and prepare all documentation related to registration procedures.

Essential Functions:

  • Answer the telephone and transfer calls as appropriate; provide assistance to Recreation Commission patrons and the general public; provide information on recreation programs and events; assist in monitoring calls, visitors, and correspondence.
  • Respond to public inquiries in a courteous manner; direct patrons and guests to program locations.
  • Operate a variety of office equipment including telephones, computers, copy machines, and facsimile machines; input and retrieve data and text.
  • As assigned, assist in typing and proofing brochures and fliers promoting BVRC programs and events; serve on a variety of committees and participate in special events.
  • File documents, reports, and correspondence; maintain registration filing system; assist in maintaining appropriate records.
  • Compile data and process forms and records; compile program rosters and attendance records as necessary; maintain display of current fliers.
  • Input patron registrations into a computer system including registration requests made by phone and by mail; process transfers and prepare refunds.
  • Daily processing for all transactions occurring within the Blue Valley Recreation Commission.

Marginal Functions:

  • Assist those contacted in the course of duty in an effective, efficient, and professional manner.
  • May assume duties assisting supervisors and administrative assistants.
  • Perform related duties as assigned.

QUALIFICATIONS

Knowledge of:

  • Operations, services, and activities of the Blue Valley Recreation Center.
  • Principles and practices of patron registration procedures.
  • Basic principles of report preparation.
  • Principles and practices of correspondence collection and distribution.
  • Basic mathematical principles.
  • English usage, spelling, grammar, and punctuation.
  • Principles and procedures of filing.
  • Pertinent federal, state and local laws, codes, and regulations.
  • Modern office procedures, methods, and computer equipment.
  • Methods and techniques of word processing.

Ability to:

  • Perform clerical work including maintenance of appropriate registration and related records.
  • Respond to patron inquiries politely and accurately in person or by telephone.
  • Receive and route multiple phone lines.
  • Operate and use modern office equipment including computer and software packages.
  • Understand and carry out oral and written directions.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Edit and proofread documents accurately.
  • Type or word process at a speed necessary for successful job performance.
  • Prepare a variety of documents and correspondence.
  • Interpret and explain department policies and procedures.

Education and Experience

One year of responsible secretarial and clerical experience is preferred. One year of customer service experience is desired.

Equivalent to a high school diploma or GED.

 

APPLICATION: Click here to download an application. Please make sure to save the form on your device before emailing it. Email to [email protected]

 
 
Hours of Operation

Activity Center (AC)
6545 W. 151st Street

Monday - Friday: 6:00A-9:00P
Saturday: 7:00A-7:00P
Sunday: 12:00P-7:00P
913-685-6000

Rec Center at Hilltop (RC)
7720 W. 143rd Street
Monday-Friday: 5:30A-10:00P
Saturday: 7:00A-8:00P
Sunday: 8:00A-8:00P
913-685-6090

Sports Complex Office (SC)
9701 W. 137th Street

Monday-Friday: 8:00A-4:30P
913-685-6030

Administrative Offices
6545 W. 151st Street

Monday-Friday: 8:00A-4:30P
913-685-6000

Vision Statement:

"Enriching Lives, Strengthening a Spirit of Community"

Mission Statement:

"We will champion community and personal growth through dynamic lifelong recreation experiences."